Things to Consider for a Small to Medium Business Phone System

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If you are setting up a business phone system for a small to medium enterprise (SME), there are a few things you should do that the system is effective and future-proof. The phone system is very important for all businesses, including small to medium businesses. 

It is the backbone of all the communication for a business. If the phone system is not reliable, your business will suffer. It is very crucial to choose a right phone system for your business according to your needs.

One of the most important considerations is the number of users that will use the system. This will determine the system's scalability and whether it can accommodate future growth. Apart from this, it would help if you considered the following things:- 

  • Remote Workers / Home Workers - If you have employees who work remotely or from home, you will need a system to accommodate them. This might include features such as VoIP or cloud-based PBX. International Calling - Are you looking to make international calls from your system? If so, you will need international calling capabilities.
  • Multi-Site Connectivity - ‌Cloud-based phone systems are extremely popular, and they have a lot of benefits. You can get started with a cloud-based phone system immediately, and you will never have to worry about hardware maintenance. However, one tradeoff is that you will lose the ability to customise and upgrade your system as you see fit.
  • Integration with Other Systems - It is essential to consider how the phone system will integrate with other CRM, ERP or accounting software. This will ensure that the system works seamlessly and that data can be shared between different departments easily. Scalability - There are companies that grow quickly and change their business dynamics within a very short time. Hence, it is important to select a phone system that can be scaled easily and accommodate growth.
  • Line Rental & Call Costs - ‌Compare the line rental and call costs of different providers before deciding. This is an essential factor, especially for businesses that make many calls. You must invest in a system that is cost-effective and beneficial for your business. 
  • PBX Installation Costs - The cost of a PBX phone system Australia installation will most likely vary depending on the type of phone system that you buy. It is important to know, however, that the cost of the system is not always the final cost. Other fees may apply, including: the cost of the programming, cost of the equipment, and any transport costs.
  • Business Mobile Phones - If you want to integrate mobile phones into the business phone system, you must make sure that the system supports this. This might include features such as mobile VoIP or twinning. 
  • Future-Proofing - It is essential to consider how easy it is to upgrade the system in the future. This might include features such as software-based systems that can be easily upgraded.
  • Mobility (FMC - Fixed Mobile Convergence)- The framework ought to permit clients to accept their calls when they leave the workplace. This could incorporate elements like versatile VoIP or twinning. 
  • Video Calling and Conferencing - The system should allow for video calling and conferencing, which are becoming increasingly important in business communications. This might include features such as HD voice and video calling. 
  • Cloud-Based vs. On-Premise - Another important consideration is going for a cloud-based or on-premise solution. There are pros and cons to both, so it is important to weigh them up before deciding. 
  • Security - ‌Consider the system's safety, especially if it is a cloud-based solution. This might include features such as encryption and authentication.
  • Multi-site Locations - A phone system for a multi-site business needs to can connect all the sites as if they were one location. This might be done with features such as site-to-site calling or VoIP trunking.

These are just a few of the things you should consider when choosing a professional phone system for small business. By taking ‌these factors into account, you select a system that will suit your needs now and in the future. 

Evidently, there are various aspects to consider when deciding which phone system to utilise for your small business. Maybe the three most essential criteria are related expenses, accessibility, and desired features. By carefully considering these three criteria, you will eventually simplify the process of picking the best phone system for your small business. As a result, you will maintain clear and timely contact with your most critical stakeholders - your consumers.

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